Discover our mission-critical support and maintenance services
World-class custom SLAs
- Enjoy customised Service Level Agreements (SLAs) which outperform any manufacturer's standard agreements. We deliver enhanced coverage hours, response times, escalation management, direct access to expert engineers, custom reports, and best practices.
Reversed pyramid support model
- We moved away from the traditional support model that is based on service layers (e.g. 1st, 2nd and 3rd line). We bring expertise as close to our customers as possible with our unique reversed pyramid model. We refer to this approach as "direct expert access".
24x7x365 local support hotline
- We operate a "follow-the-sun" support model and ensure technical expertise on hand round the clock. With this global workflow, issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.
Multi-vendor stack support
- Consolidating service contracts from different manufacturers is economically attractive. One point of contact for the support of your entire security and network infrastructure is very practical for your team's daily operations.
Context and lifecycle aware team
- Our senior support engineering team has knowledge of your architecture, topology, devices, and applications. Being context and lifecycle aware makes a world of difference.
Local language support
- Removing the language barrier is essential for smooth support operations and improved cooperation with our customers. This is especially important in precarious situations when speed is essential.
Efficient inventory management and logistics
- Our extensive and unrivalled spare part inventory guarantees a minimum Meantime To Restore Service (MTRS). Our European network of satellite locations ensures swift hardware replacement if an incident does occur.
Legacy support services
- Tailor-made services for technology that passed the vendor-supported software and hardware lifetime. We deliver the reliability you need in a cost-effective manner without the requirement of specialist in-house staff.
Enabling innovation at speed and scale
Support services from manufacturers rarely align with the unique needs of IT teams
Support your security and network operations
Tailored to your needs
Multi-vendor support services
Comprehensive and collaborative multi-vendor support to help you simplify the management of your heterogeneous digital infrastructure.
Service delivery management
Our service delivery management teams are there to ensure that the technology services that we deliver align perfectly with your organisational needs and goals.
Life cycle management
Achieve better IT equipment LCM with a financially optimised refresh process.
Assessment services
Our assessment services provide you with the information you need to understand your environment, make informed decisions, and set strategies.
Staging & deployment
We simplify technology rollouts - reducing costs and risks and freeing up internal resources to focus on revenue-generating and strategic initiatives.
Education & training
We offer custom training programs for all security an network solutions in our portfolio.
