New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
EVPN Data centre
EVPN Data Centre Interconnect options
An overview of available options for EVPN Data Center Interconnect (DCI) architectures used to connect multiple data centers together in a secure, resilient and scalable manner.
Juniper Networks Mist AI
WiFi transformation for notonthehighstreet.com [Video]
In this video, Brett Irvine, IT manager at notonthehighstreet.com tells us about his previous WiFi solution and why it wasn't sufficient.
Partnership Success story
Eurofiber and Nomios celebrate 10 years of partnership
Nomios and Eurofiber celebrate 10 years of being proactive partners as they work to secure and connect European cities.