Support
Registered customers can create, edit and track their cases online in our support portal.
New support request
Support requests need to be raised through the support portal. They can't be raised by phone. Follow-up and updates can be done by phone or email. This way we are able to help you the fastest.
Access to support portal
When you don't have access yet to our support portal, please reach out to our support desk and they will setup an account for you. Please send an email to [email protected].
Urgent cases - P1 and P2
All new support requests should raised through the support portal. When immediate support is needed, classified as 'Priority 1' or 'Priority 2', customers are asked to call the support desk after logging their case in the portal.
- Belgium: +32 (0)3 808 2200
- France: +33 (0)141 102848
- Germany: +49 (0)231 8868347
- Netherlands: +31 (0)71 7501526
- Poland: +48 (0)22 4908711
- United Kingdom: +44 (0)1256 274058
- USA: +1 888 2377576
Incident priority index
Define the priority of your incident with the Customer Bussiness Impact (CBI) matrix below. Choose the level of criticality and service restriction to define the impact on your organisation.
Latest news and blog posts
SASE Juniper Networks
Simplifying the SASE experience with Juniper Networks
With the addition of Cloud Access Security Broker (CASB) and Data Loss Prevention (DLP), Juniper Secure Edge now provides full-stack SSE capabilities, simplifying the SASE experience for customers.
Samantha Madrid from Juniper Networks
Trellix XDR
Cyber readiness & XDR: Progress, challenges & opportunities
Trellix pays particularly close attention to how EDR and XDR are being implemented across the public and private sectors.
WAF F5 Networks
WAF technology needs to adapt now that apps are increasingly distributed
As workload deployments expand across diverse environments and app architectures, organisations want to be able to enforce consistent security controls across all applications, anywhere.
Frank Kyei-Manu from F5