Global 24/7 mission critical support and NOC services.
Global mission-critical support for Broadforward
We are seasoned Broadforward experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.
Our support engineers are responsible for the following core key deliverables that our customers expect from us.
- World-class SLAs for coverage hours, response and restoration times
- Access to patch and maintenance releases of the software
- 24x7 Hotline support, with direct access to a support resource
- Access to configuration management, capacity management, monitoring and reporting tools
- Access to the 24x7 Support Portal includes a wealth of documentation and knowledge articles
Value Added Services
The team provides customisable value-added services. These services can be tailored to each customer’s individual situation and include the following options.
- On-site or near-site support engineer
- Local language support
- Designated liaison
- Multi-vendor stack support
- Operational and performance health checks
- Operational training class
- Service Level Agreement (SLA)
Get in touch with us todayReady to talk?
Are you looking for pricing details, technical information, support or a custom quote? Our team of experts is ready to assist you.
NAC Mist AI
Juniper Networks enhances user experience with cloud-based NAC and Mist AI-ChatGPT integration
Discover Juniper Networks' cloud-based NAC solution driven by Mist AI and the integration of ChatGPT, enhancing user support and AI-driven networking strategy.
NAC Mist AI
NAC is back and better than ever!
Juniper has expanded its Mist AI-driven enterprise portfolio, with Juniper Mist Access Assurance. It's a cloud-based NAC service that enables enterprises to easily enforce a Zero Trust security model without the challenges associated with on-premises NAC.
Jeff Aaron from Juniper Networks
Microsoft 365 Vectra
Securing Microsoft M365 and Azure Active Directory
Vectra Detect for Office 365 and Azure AD solutions dramatically improve visibility into M365 and Azure AD to detect attackers and act before it becomes a major security incident.