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Certified Partner
logo AlgoSec Support

AlgoSec Support

Global 24/7 mission critical support and NOC services.

Global mission-critical support for AlgoSec

We are seasoned AlgoSec experts and provide comprehensive support services. Our team is made up of support engineers from all regions of the world. We operate a Follow the Sun support model and ensure technical expertise on hand during daylight hours across the world. We consistently score above 80% in customer satisfaction across the globe, due to the high touch support model, and wealth of experience in the support team.

Our support engineers are responsible for the following core key deliverables that our customers expect from us.

  • World-class SLAs for coverage hours, response and restoration times
  • Access to patch and maintenance releases of the software
  • 24x7 Hotline support, with direct access to a support resource
  • Access to configuration management, capacity management, monitoring and reporting tools
  • Access to the 24x7 Support Portal includes a wealth of documentation and knowledge articles
AlgoSec support

Value Added Services

The Nomios team provides customisable value-added services. These services can be tailored to each customer’s individual situation and include the following options.

icon On-site or near-site support engineer
On-site or near-site support engineer
icon Local language support
Local language support
icon Designated liaison
Designated liaison
icon Multi-vendor stack support
Multi-vendor stack support
icon Operational and performance health checks
Operational and performance health checks
icon Operational training class
Operational training class
icon Service Level Agreement (SLA)
Service Level Agreement (SLA)

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Are you looking for pricing details, technical information, support or a custom quote? Our team of experts is ready to assist you.

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